Complaints procedure

Discuss it with me first

If you are dissatisfied with treatment, communication or another aspect of the practice, I invite you to discuss this directly with me first. Questions, misunderstandings or concerns can often be clarified in conversation.

Complaints procedure through the NIP

If we cannot resolve the matter together, you can use the complaints procedure through the Dutch Institute of Psychologists (NIP), to which I am affiliated. The NIP explains the available complaint and disciplinary routes and which procedure may apply in your situation.

View NIP information for clients

Professional code

In addition to the complaints procedure, the professional conduct of NIP psychologists is linked to the NIP professional code. Depending on the nature of the complaint, the NIP disciplinary procedure may also be relevant.

Questions?

If you first want to discuss which route may be appropriate, contact me at info@sinankurt.nl.

The precise external procedure depends on the complaints arrangement to which the practice is affiliated and the legislation applicable to the relevant treatment pathway.